If you need support, then the most effective way is to use our integrated support system. You will find this in the dashboard and the IDE.

Dashboard

Support is available in the dashboard from the Chat link on the left.

IDE

Support is available within the IDE from the Help menu item, then Support.

Support Dialog

There is a support dialog that appears when you invoke the support option. This tracks all conversations and threads you have had with Codio and where you can also start a new conversation.

Intercom Start

If you are in Codio, you can see when a reply to your query arrives even if you have closed the support dialog box Intercom Notification

An email will also be sent to you if you do not see the reply within 2 minutes.

Feedback

We are always interested to hear from our users about their thoughts/ideas for future improvements. To raise an idea or vote on other ideas already raised, either click on Feedback in your dashboard area or go to Codio Feedback directly.

Feedback

Student Support

You can set a Contact URL for your students at the organisation level, see Organisation Contact URL and/or at the course level, see Course Contact URL so they can raise any questions they may have directly to your preferred area

If you set the contact URL for a course, this will override any contact URL you may have set at the organisation level.

Students will then be given the option to report a problem, ask a question related to their course work or if they have a problem accessing the Codio platform, or loading a specific assignment.

Student options

N.B. "Teacher" accounts will not be effected by this setting and they will still be able to contact Codio in the usual manner.