Pay for Codio Subscription¶
If your institution isn’t providing access to Codio for you, you can purchase a subscription plan that gives you access to your courses for the semester. You can pay for your subscription using the Billing menu. The procedure you follow depends on whether you are paying for the subscription yourself or redeeming a code for a subscription that was obtained from your campus bookstore.
You can also cancel your subscription from this page. If the plan is for one or two semesters, there is no need to cancel the subscription. When your class ends, only the payment for the class is charged.
A single subscription can be used for multiple courses in Codio during the specified timeframe.
If you are paying for your subscription yourself, follow these steps:
Click your user name or gravatar in the lower portion of the navigation pane to open the My Account menu listing.
Click the Billing section and choose a Plan and Payment Method.
You can also view your payment history.
Redeeming code from campus bookstore¶
Some institutions provide Codio licenses through their campus bookstore. Your course instructor or course syllabus will specify if this is available at your school.
A single license can be used for a specified timeframe: 1 semester (5 months), 2 semesters (10 months), or a year. Specific license options depend on your local bookstore.
To obtain and activate a license from your campus bookstore, follow these steps:
Request one of the following subscriptions from your campus bookstore:
1 Semester - Codio 1-Semester Subscription - ISBN: 978-1-7331872-5-1
2 Semesters - Codio 2 Semester Subscription ISBN 978-1-73331872-8-2
Annual - Codio Annual Subscription ISBN # 978-1-7331872-1-3
The bookstore will give you a code to redeem and activate your subscription for the specified timeframe.
Log in to Codio following the instructions provided by your instructor. This may be through your local LMS (Canvas, Blackboard, Desire2Learn, Moodle, etc.) or through Codio.com using a course token.
The first time you log in, a small banner is displayed in the upper portion of the screen requesting that you go to Billing.
Click the link in the banner, or click your User name > Settings > Billing.
From the Plan drop-down, choose Redeem Code and click Upgrade.
Enter the code that was provided to you. Note that the code is case sensitive so enter it exactly as provided to you.
If you have any problems contact us through your Codio account or email us at email@example.com.
Problems setting up a new subscription plan¶
Secure online credit card transactions are processed in real-time on behalf of Codio by the authorized merchant payment service provider Braintree using the highest levels of security available on the market.
Sometimes online credit card transactions may fail - the reasons for such failure may be an error in the card number or the card limit has been reached, ad-blockers interfering, 3rd Party Cookies not allowed etc. In other cases the reasons are less obvious and may relate to the ever increasing fraud prevention and/or other security measures implemented by credit card companies to protect the cardholder against card abuse.
Codio has no control over such transaction refusal. Your credit card company does not disclose to Codio the exact reason your transaction has failed.
This means that unfortunately Codio cannot assist in solving the issue which is strictly a matter between the card issuing credit card company (who refused to authorize the transaction) and the credit card holder (who initiated the process to have the amount of the transaction charged to his/her credit card).
In case of a transaction failure, Codio recommends to first try using an alternative credit card, or to give it another try with the same credit card again but at a later time. In most cases this would solve the issue.
Carefully check the card details before confirming the transaction for processing.
Should the transaction continue to fail you might want to get in touch with your credit card company. Your credit card company will be able to check the transaction log for your credit card and help fix the problem. In some cases your credit card company would need to pre-authorize the transaction for you before you can process the transaction again.
A list of common reasons why payments fail:
Your credit card limit was reached (insufficient funds).
Check your credit limit. You might have reached your daily or total credit card limit on the day you tried to charge your card. If this is the case, ask your credit card company to increase your limit.
The charge exceeded the maximum amount allowed for a single charge.
Check the maximum amount your card can be charged at a single time. If the declined charge is higher than this amount, ask your credit card company to increase the limit.
Your card reached the maximum number of charges allowed in a period: Check how many times your card can be charged in given time period. If you reached this amount, ask your bank to increase the limit, wait until your card can be charged again, or make a payment with a different payment method.
Your card doesn’t accept charges from an online source: Make sure your card allows online transactions. If it doesn’t, talk to your credit card company about allowing these charges or use another card.
Your card doesn’t allow international transactions: If you’re making payments from abroad, make sure your card accepts international charges. If it doesn’t, ask your bank to change this or use another card.
Your card is not authorised for transactions of the classification type MO/TO: Contact your financial institution to allow transactions of classification type MO/TO (which stands for mail order/telephone order).
Wrong expiration date: Review the expiration date on your credit card. If your card expired, use another card.
Wrong credit card number: You should get an error message indicating the card number is not valid. If not, carefully check the card number when filling out the form.
Billing address: Make sure that the billing address you use for the transaction matches those that your credit card company has. Address matching is however not very likely to be the main cause of a transaction failure.
If you are seeing the message ‘Do not Honor’, then it is likely that your bank is unwilling to accept the transaction but they are not giving the specific reason to our processing company. You should contact your card issuing bank for more details of the exact reason.
If you are seeing General error in Cardinal, this error can be caused due to adblockers or cookies being blocked.
Also, ensure that your browser is allowing 3rd Party Cookies
Please try using another browser or stop your adblocker during the payment process or login to Codio either with a different browser where you don’t have adblockers running or in an incognito/private session. If using incognito session in Chrome, ensure that you are not blocking third-party cookies that is enabled by default now in Chrome.
Restarting an expired subscription plan¶
If you had a subscription plan that has now expired, you need to first click the PLAN drop down and select the subscription plan you wish to start. You will then be taken through to a form to enter your card details.
Updating your card details for a recurring subscription plan¶
To update/change the card details for future payments, click the PAYMENT METHOD drop down and enter in the new card details.